EQ - In a nutshell

Emotional intelligence—the ability to understand, manage, and effectively express one's own emotions, as well as navigate and influence the emotions of others—can significantly enhance the dynamics and productivity of a company.

For those in any high-stakes profession, this can be the differentiating factor that leads to successful outcomes and a thriving career.

The Benefits

• An empathetic and compassionate approach to clients not only makes them feel valued and understood but also fosters trust and loyalty, which are crucial for client retention and referrals (I feel like I say that a lot!).

• Communication - articulate thoughts clearly, listen actively, and respond appropriately to verbal and non-verbal cues. This proficiency in communication aids in negotiating settlements, presenting persuasively, and interacting with colleagues and clients in a respectful and constructive manner.

• Team work -  promotes a collaborative and supportive work environment by enabling people to manage their emotions and understand the emotions of their colleagues. This leads to better conflict resolution, increased morale, and enhanced teamwork.

• Leaders with high emotional intelligence can inspire and motivate their team, handle stress gracefully, and make informed, balanced decisions. These leaders are able to recognise the strengths and weaknesses of their team members, provide constructive feedback, and foster a positive organisational culture.

Leadership Effectiveness in the Context of Emotional Intelligence (in a very tiny nutshell).

1. Self-Perception

• Self-Regulation and Self-Awareness - think before acting. Its not about getting rid of emotions, its knowing what they are trying to tell you and how to handle them.

2. Self-Expression

• Assertiveness and Independence. Set boundaries with yourself and others - a love language when done the right way.

3. Interpersonal

• Empathy and Openness. Understand and share your feelings but be willing to change your mind.

4. Decision Making

• Try to become more intentional and reduce the number of decisions made per day. (Let me know if you need to discuss this further.)

5. Stress management

• Identify your triggers. Is it a narrative you are telling yourself or a real problem to solve?

(Fun Fact - EMOTIONS HAVE A 90 SECOND LIFE SPAN - they linger because the narrative in our head continues to trigger the feelings on a loop.)

You can’t choose your first thought, but you can choose your second!